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This paper provides an extensive review of surveys and data-collection programmes focused on urban goods movement (UGM). Surveys investigating passenger urban travel have a decades-long tradition. The same is not true for UGM. The first specific UGM surveys appeared about 10 years ago in response to the rapid growth of car traffic, congestion, pollution and lack of space. Most of the time, these surveys have been carried out to resolve specific, local problems concerning traffic. Only a few of them have taken a global approach to urban logistics by including all logistics operators (own-account and carriers), all delivery vehicles (heavy and light vehicles), all deliveries and pickups (from express to full payload) and an entire metropolitan area and surroundings. Due to various European programmes, an inventory has been created to analyse urban goods data collection according to spatial level and methodology of capture. With this inventory, European urban freight indicators can be described, along with the units in which they are measured and their purposes. The relevance of urban goods transport surveys lies in their capacity to give decision-makers an account of urban freight transport functioning, ratios and data, so as to help in formulating planning, regulation and forecasting. It appears that focusing on the movement (delivery/pick-up), as the unit of analysis in establishment-driver surveys is the most efficient approach to describe the generation of vehicular flow in the city. This fact is revealed in the French UGM surveys, which take into account the complexity of urban logistics.

Business-to-consumer e-commerce results in deliveries to consumers. Before evaluating the impact on urban networks, it is necessary to describe and understand the underlying logistics. Certain sectors, e.g. food products, require specific solutions.

Distribution systems are presented as an alternative to private shopping trips. However, the costs of order handling (order-picking, packaging) and home deliveries are still high and not always covered by the price paid by the consumer. On the whole, the profitability of on-line retailing is uncertain and the number of clients limited.